Accueil / DEP

Cours en Computing Support

Code du programme d'études : 5729

Certificat/Diplôme : DEP

Catégorie : Administration, commerce et informatique

To develop the competencies necessary for applying the methods required in order to effectively practice the career, such as problem solving, researching information and time management. Skills related to optimal use of software are also developed: the use of older as well as recent operating systems, the use of application software, creating and using databases and the use of telecommunications. Developing the skills related to communication in the work place and customer support such as: interacting in a variety of of professional situations, communicating in French/English, providing call-centre customer assistance. Finally, the development of the competencies necessary for network management: assessing the structure and functioning of computer systems, developing programs, installing hardware and software, manageing access, setting up resource sharing, troubleshooting and computer optimization.

To be eligible for admission to this program, candidates must meet one of the following requirements:

Persons holding a Secondary School Diploma or its recognized equivalent

OR

Persons who are at least 16 years of age on September 30 of the school year in which their training is to begin and have earned the Secondary IV credits in language of instruction, second language and mathematics in the programs of study established by the Minister, or have been granted recognition of equivalent learning

OR

Persons who are at least 18 years of age upon entry into the program and have the following functional prerequisites: the successful completion of the General Development Test (see the following table), or recognition of equivalent learning

OR

Persons having earned Secondary III credits in language of instruction, second language and mathematics in the programs of study established by the Minister and who will continue their general education courses concurrently with their vocational training in order to obtain the Secondary IV credits they are missing among the following: language of instruction, second language and mathematics in the programs of study established

by the Minister.

Code

LES PROFESSIONS OU MÉTIERS LIÉS À CE PROGRAMME D’ÉTUDES:

Code Nom  
2282 Agents/agentes de soutien aux utilisateurs

AUTRES PROGRAMMES D’ÉTUDES :

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